Question 1

What is Ruth?

Accepted Answer

Ruth is an AI-powered chat tool designed to combat tech-facilitated abuse and ensure online safety by providing trauma-informed support, safety planning, practical guidance, and contacts for further assistance.
 
She helps parents discuss online safety with their children, supports survivors, and helps all users in navigating technology confidently and safely.

Question 2

How do I get started with using Ruth?

Accepted Answer

Click the Start Chatting button on top of this page.

Question 3

Is there a cost to use Ruth or is it free?

Accepted Answer

Ruth is free for everyone to use, because knowledge is the one thing no one can take away from you. That said, to keep Ruth available and online we need donations, so please donate to help us keep Ruth Free.

Question 4

What languages are supported by Ruth?

Accepted Answer

Ruth uses a large language model (LLM) and is able to support over 80 languages. However, there may be occasional challenges with fonts and formatting. If you notice these, please let us know by Submitting your Feedback.

Question 5

How is Ruth different from other chatbots, like ChatGPT?

Accepted Answer

Many chatbots like Chat GPT are wonderful and provide a lot of value, but are not trained to be trauma informed. When we trained Ruth, we worked with advocates and survivors to address as many scenarios as possible. This means when Ruth detects a situation which requires a trauma informed response, it can handle it like a boss.

Ruth is trauma-informed, which means Ruth is designed to be sensitive, respectful, and supportive of individuals who have experienced trauma, ensuring safe and empathetic interactions. Having been trained on tech safety, security, and data privacy, Ruth specializes in tech safety and security to provide expert advice in these areas.

The conversational flow of Ruth is what helps the tool understand your needs and address your concerns effectively. Ruth may not know everything. Since it is still being trained there is a chance it may get things wrong, we ask users to be mindful when conversing. If you run into any issues, please don’t hesitate to reach out to us through our feedback form.

Question 6

How can I provide feedback or suggestions for Ruth?

Accepted Answer

You can submit your feedback, feature request, or training request for Ruth here: Submit Feedback

Question 7

How is Ruth trained?

Accepted Answer

Ruth uses a large language model (LLM), but it does not send or store any data for training purposes. We manually train Ruth based on text, questions/answers, and partner program links to ensure the responses are appropriate for the end user and their conversations remain private. This approach also allows us to control what Ruth can and cannot answer, ensuring advice is targeted towards specific issues like tech-enabled abuse, technology use, and online and device safety and security topics. If you have further questions, please reach out to our team via the Feedback form on Ruth or our Contact Us page.

Question 8

When I chat with Ruth here, will my conversation go to the representative on the Hotline?

Accepted Answer

No, your chat will not be transitioned to a representative on the Hotline. We are looking for ways to reduce your stress of sharing your story and questions multiple times, so in the future we are considering adding a transition to a live rep.

Frequently asked questions