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Frequently Asked questions
The Hotline's Ruth Overview
Safety, Data Privacy & Protection
Ruth Overview
Data Privacy & Safety with Ruth's Chat
Features of Ruth
Who does Ruth help
SafeConnect
Ruth is an AI-powered chat tool designed to combat tech-facilitated abuse and ensure online safety by providing trauma-informed support, safety planning, practical guidance, and contacts for further assistance.
She helps parents discuss online safety with their children, supports survivors, and helps all users in navigating technology confidently and safely.
Many chatbots like Chat GPT are wonderful and provide a lot of value, but are not trained to be trauma informed. When we trained Ruth, we worked with advocates and survivors to address as many scenarios as possible. This means when Ruth detects a situation which requires a trauma informed response, it can handle it like a boss.
Ruth is trauma-informed, which means Ruth is designed to be sensitive, respectful, and supportive of individuals who have experienced trauma, ensuring safe and empathetic interactions. Having been trained on tech safety, security, and data privacy, Ruth specializes in tech safety and security to provide expert advice in these areas.
The conversational flow of Ruth is what helps the tool understand your needs and address your concerns effectively. Ruth may not know everything. Since it is still being trained there is a chance it may get things wrong, we ask users to be mindful when conversing. If you run into any issues, please don’t hesitate to reach out to us through our feedback form.(https://forms.monday.com/forms/92a44f68ee8c885833143199a5da6efd?r=use1)
Ruth uses a large language model (LLM), but it does not send or store any data for training purposes. We manually train Ruth based on text, questions/answers, and partner program links to ensure the responses are appropriate for the end user and their conversations remain private. This approach also allows us to control what Ruth can and cannot answer, ensuring advice is targeted towards specific issues like tech-enabled abuse, technology use, and online and device safety and security topics. If you have further questions, please reach out to our team via the Feedback form on Ruth or our Contact Us page.
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